Frevana Terms of Use

Effective date: Oct 6, 2026
Last updated: Oct 6, 2026

1. Agreement and scope

Frevana is operated by Finpeak, Inc., doing business as Frevana (“Frevana,” “we,” “us,” or “our”). These Terms of Use (“Terms”) are an agreement between Finpeak, Inc. and the person or organization accepting them (“you”). They cover the Frevana websites, applications, desktop software, browser extensions, agent applications, APIs, Skills, and related services that link to or reference these Terms (collectively, the “Services”).

By accepting these Terms through the registration or purchase process, or using the Services after being presented with these Terms and notice that use constitutes acceptance, you agree to them. Do not use the Services if you disagree.

2. Eligibility, accounts, and organizational authority

You must be at least 18 and have reached the age required to enter this agreement where you live. If acting for an organization, you represent that you have authority to bind it; references to “you” then include that organization.

Provide accurate registration, billing, and contact information, and update it when necessary. Protect passwords, access tokens, and API keys, and promptly report suspected unauthorized access. You are responsible for activity you authorize and for breaches resulting from your failure to use reasonable account safeguards, subject to applicable law.

An organizational account’s administrator may manage users, permissions, billing, and shared content within the plan’s capabilities. The organization is responsible for its authorized users’ compliance. Use separate user credentials rather than sharing individual logins.

If account control is disputed, we may request reasonable verification of identity or authority and temporarily restrict access while the dispute is resolved. Paying an invoice or possessing a login does not, by itself, establish ownership of another organization’s content or account.

3. Access and service limits

During your authorized use, Frevana grants you a limited, nonexclusive, nontransferable license to access the Services and install supplied software for your own activities or authorized client work, subject to your plan. Software is licensed, not sold.

Features may include research, marketing automation, generated text and images, analytics, publishing, advertising assistance, and agent-driven workflows. Frevana also offers features that let you collect and save information from the Internet, including articles, images, videos, and other materials. The available collection methods and whether an item is saved as a link, an excerpt, or a copy depend on the feature, your settings, and applicable access restrictions. Availability, user seats, storage, usage limits, and support depend on the purchased plan and supported environment. You are responsible for your devices, connectivity, and compatible third-party accounts.

Internet collection and saving. Use these features only for material you are lawfully entitled to access and for uses supported by your rights, permissions, or applicable legal exceptions. Frevana does not grant a license to a third party’s article, image, video, website, or other material merely because the Services can collect, save, display, or process it. Access to a work, including through a subscription, does not by itself authorize copying or redistribution. Sections 7–9 govern content rights and permitted use; Section 19 provides our DMCA Notice and Takedown Procedure for copyright complaints.

Saving is not a preservation guarantee. Source material may change or disappear, and some features save only links or limited portions. Content stored only on your device is not a Frevana-hosted backup. Keep appropriate backups of material you are entitled to retain. Storage location and transmission are governed by the applicable feature and privacy disclosures in Sections 9–10.

Do not sublicense or resell platform access, share paid seats beyond your plan, or operate an unauthorized hosted version of Frevana. This restriction does not prohibit the permitted commercial use of Output described in Section 7.

4. Agent actions and human oversight

Some features can read connected information, create or modify records, publish content, send communications, or change campaign settings. You authorize only the actions within the permissions, instructions, approvals, and automation settings you or your authorized users enable. A general instruction to pursue a goal does not authorize actions outside those permissions. Material retrieved from a website, document, message, or other external source is not an instruction from you; an embedded request to disclose data or perform an action does not expand the permissions you granted.

Before enabling a workflow, review its access, destinations, approval requirements, recurrence, and potential costs. Maintain appropriate controls for consequential actions, including advertising budgets, recipient lists, public statements, and changes to business records. Review individual actions before execution unless you deliberately enable automatic execution for that workflow, and monitor automated activity afterward.

You are responsible for lawful instructions and authorized commitments made through your account. Third-party advertising spend, messaging charges, and similar expenses are separate from Frevana fees unless the purchase terms expressly include them. Recommendations, forecasts, and budget estimates are not spending authorizations or guarantees.

You may revoke permissions or stop workflows through available controls, but that may not reverse completed actions or recall information already delivered to third parties.

5. Fees, subscriptions, renewal, and cancellation

Charges and payment. Before purchase, the applicable offer will identify the price, currency, billing interval, included usage, and any additional charges. You authorize collection of charges you agree to using your selected payment method. Maintain current payment details. Applicable taxes will be disclosed and collected as required.

Automatic renewal. Where you expressly enroll in an automatically renewing subscription, it renews for the disclosed interval at the agreed price, as changed only under these Terms, until canceled. We will obtain any consent required by law, retain required verification of that consent, and provide required purchase acknowledgments, renewal and annual reminders, trial notices, and price-change notices. Accepting these Terms alone is not a substitute for legally required consent to recurring charges.

Cancellation. You may stop renewal through your account’s billing controls. Online subscriptions must have an accessible online cancellation method. Cancellation stops subsequent renewal charges and ordinarily leaves access available until the current paid period ends. No additional 30-day cancellation notice is required. Uninstalling an application or simply ceasing use does not cancel a subscription. We will provide a confirmation of cancellation that you can retain.

Trials and promotions. Any trial duration, usage restrictions, post-trial charge, and renewal arrangement must be disclosed before enrollment. A trial converts to a paid plan only on the terms and with the consent required by law. Nothing here limits a statutory withdrawal or cancellation right, or replaces any consent legally required to begin digital performance during a withdrawal period.

Refunds and disputed charges. Except for an express offer, Section 14, or rights provided by law, fees already paid are nonrefundable and unused portions of a billing period are not prorated. Contact support about billing errors; this does not waive statutory payment-dispute rights. We may restrict paid features after notifying you of an overdue, undisputed amount and giving a reasonable opportunity to resolve it.

Changes. We will give at least 30 days’ advance notice of recurring price increases in purchased allowances, together with any additional notices or consent required by law, including a further notice within a legally prescribed timing window when necessary. Such changes apply no earlier than renewal, not to an already-paid subscription period. You may cancel before the change takes effect. Optional new purchases use the terms disclosed for that purchase.

6. AI credits

Credits measure access to designated usage-based features. Subject to applicable law, they are service-use entitlements, not cash or a transferable payment instrument. They may not be traded, transferred outside authorized account arrangements, or redeemed for money except where law requires.

Recurring credits. Your plan specifies the credits allocated per billing cycle. Unless your plan expressly includes credit rollover, unused recurring credits expire at the end of the billing cycle in which they are allocated and do not roll over. For plans that include rollover, unused recurring credits carry over only in accordance with the plan’s specified rollover limits, expiration rules, and other applicable conditions.

One-time purchases. Unless a longer period or different permitted treatment was disclosed at purchase, separately purchased top-up credits expire 12 months after purchase. Free promotional credits may have different clearly disclosed conditions.
Consumption and changes. Applicable feature pricing explains how credits are consumed. Multi-step or recurring workflows may consume credits on each run; an estimate is not a fixed quote unless expressly identified as one. We will give advance notice of material increases in credit consumption rates and will not recalculate completed usage. Contact support about suspected metering errors; we will investigate and correct confirmed errors. Charges for unsuccessful or interrupted runs, retries, and concurrent workflows follow the metering rules disclosed for the applicable feature. We will not initiate paid top-ups or charge overages without your authorization.

Cancellation and closure. Canceling renewal is different from closing an account. Remaining credits stay usable through their disclosed validity period while the account remains eligible to use the relevant feature. Closure or termination may end access to remaining credits.

7. Inputs, outputs, and content rights

Definitions. “Input” means material you submit, collect, save, or otherwise make available for processing through the Services, including prompts, files, brand assets, account data, instructions, and Internet materials. “Output” means content generated for you in response, such as text, images, reports, or code. “Third-Party Content” means material in which someone other than you or Frevana holds rights, including articles, images, videos, excerpts, and material accessed through third-party services. Input and Output are collectively “Your Content” for convenience; that label does not mean you own third-party material included in them.

Your rights and responsibilities. You retain whatever rights you have in Input. You represent that you have the rights, permissions, or other lawful grounds necessary for the particular collection, submission, processing, and use you authorize, including any necessary rights concerning clients, people depicted or recorded, personal information, and relevant rights holders. You need not obtain a license where applicable law permits the particular use without one, but you remain responsible for that assessment. Do not provide confidential information or personal data you are not authorized to use.

Third-party ownership. Third-Party Content remains subject to its owners’ rights and applicable licenses. Its availability on the Internet does not make it public domain or freely reusable. Saving, extracting, summarizing, translating, or reformatting it does not itself transfer ownership to you or remove restrictions on its use. Preserve required attribution and rights notices. A private collection does not authorize public sharing, redistribution, or commercial reuse. Neither attribution nor a link to the source substitutes for a required permission.

Output rights. As between you and Frevana, to the extent legally possible, Frevana assigns to you any rights it has in Output generated for you. This does not transfer ownership of the underlying Services, pre-existing templates, Third-Party Content, or another user’s content. You may edit, publish, distribute, sell, and otherwise use Output commercially, including in client deliverables, subject to these Terms, applicable law, and relevant third-party rights or licenses. An assignment of Frevana’s rights does not assign rights belonging to a source publisher, creator, or independent AI provider.

Output review. We do not promise that Output is unique, eligible for intellectual property protection, or free of third-party claims. Other users may receive similar results. You must review facts, permissions, likeness rights, and applicable disclosure obligations before publication or reliance. Neither an assignment nor a license from Frevana grants rights that Frevana does not possess.

Permission to provide the Services. To the extent you can lawfully grant the necessary rights, you grant Frevana a nonexclusive permission to host, process, reproduce, transmit, display to your selected audience, and adapt Your Content only as reasonably necessary to provide, secure, troubleshoot, and support the Services, carry out your authorized instructions, and address legal obligations and content complaints. We may use service providers for those purposes under appropriate obligations. This permission does not authorize uses of Third-Party Content beyond the rights or other lawful grounds available for those uses. We do not obtain a general right to advertise using your confidential content or brand.

Sharing and retention. Sharing or publishing content makes it accessible to your chosen audience and may allow further sharing outside our control. Service-related permissions end when no longer needed, subject to lawful retention and continuing obligations under these Terms. Public disclosure or processing beyond your instructions is not authorized merely because you saved an item. Content complaints and removal are addressed in Sections 12 and 19.

8. Acceptable use and marketing communications

Lawful and authorized activity. Do not use the Services for fraud, phishing, unlawful discrimination, harassment, sexual exploitation, sexually explicit content, nonconsensual intimate imagery, infringement, or deceptive impersonation. Do not fabricate customer reviews, endorsements, or evidence of product performance. Have the required permission or other lawful basis before using another person’s likeness or a protected brand, and make disclosures required for advertising or synthetic media.

System integrity. Do not introduce malicious code, obtain unauthorized access, defeat security or usage controls, evade suspensions, harvest other users’ nonpublic information, or overload systems. Do not reverse engineer restricted components except to the extent law expressly permits despite this restriction. Authorized use of Frevana’s research and automation features is allowed; it does not authorize bypassing another service’s access restrictions or violating its terms.

Internet collection safeguards. Do not use collection, download, or automation features to bypass paywalls, access controls, download restrictions, or digital rights management without authorization or a legally applicable exception. Do not unlawfully remove or alter copyright notices, watermarks, or rights-management information. Do not use the Services to distribute pirated materials, build an unauthorized substitute for a protected source, or repeatedly restore content removed for infringement without a valid basis. Lawful research, quotation, and other uses permitted by applicable exceptions remain subject to the other applicable provisions of these Terms.

Sensitive uses. Do not use the Services as the sole basis for decisions materially affecting a person’s legal rights or access to employment, housing, credit, insurance, healthcare, or essential services. Do not submit payment-card security codes, account passwords, or specially regulated sensitive data through ordinary prompts. Any approved sensitive-data workflow requires appropriate safeguards and any necessary separate agreement.

Email, messaging, and advertising. Use only contact lists and accounts you are authorized to use. For promotional messages sent through Frevana, maintain evidence of recipient permission and any legally required consent; do not use purchased, rented, or indiscriminately harvested lists. Identify the sender accurately, avoid misleading headers or claims, provide required sender details and a functioning opt-out, and honor withdrawal and suppression requests within applicable deadlines. Do not disguise marketing as a transactional notice or send to recipients who have opted out. You remain responsible for your campaigns, claims, audience selection, and applicable platform rules. These permission-based sending rules are Frevana’s platform policy and may be stricter than the minimum legal requirements for a particular message. They do not relieve Frevana of its own legal obligations.

We may limit sending or publishing to address credible abuse reports, excessive complaints, security threats, or legal requirements. We will explain restrictions when reasonably possible and legally permitted.

9. Third-party services and local components

The Services may connect with independently supplied AI tools, advertising systems, commerce platforms, communication services, or other integrations. Your direct use of those services is governed by your arrangements with their providers, including their fees and data practices. Frevana’s integration with a provider does not imply endorsement or guarantee continued availability.

When you enable a connection, you authorize the exchanges needed for the functions and permissions you select. Review what can be read, sent, changed, or deleted. Revoking a connection does not erase information previously received by another provider or cancel that provider’s subscription. A connection also does not confer rights to content supplied by that provider.

Desktop or browser functionality may operate through your own device and authenticated sessions. You must have authority to use those sessions and comply with the connected service’s rules. Whether particular content stays local or is transmitted depends on the feature and its applicable privacy disclosures; local installation does not make every connected workflow offline. The existence of a locally installed component does not give Frevana general permission to inspect or remotely delete files on your device.

10. Reserved

11. Frevana intellectual property and feedback

Frevana and its licensors retain rights in the platform, underlying software, designs, service documentation, and branding. No license to use Frevana branding in a way suggesting sponsorship or affiliation is granted. Lawful descriptive references remain permitted.

You may voluntarily provide ideas or suggestions. You grant Frevana a nonexclusive, perpetual, worldwide, royalty-free right to use that feedback to develop and improve its products, without an obligation to pay you. Feedback does not include Your Content, confidential business material, or personal information merely because it was included in a support request.

12. Content complaints

Copyright complaints. Use the DMCA Notice and Takedown Procedure in Section 19 for alleged copyright infringement involving the Services. That section governs copyright notices, counter-notices, and applicable restoration procedures.

Other complaints. Report suspected trademark infringement, privacy violations, unlawful impersonation, or other unlawful content through the support contact in Section 20. Identify the affected material and its location, explain your rights or concern, and provide contact information and relevant supporting details. Do not submit knowingly false complaints.

Review and action. We may request additional information, restrict access to disputed material or relevant features, notify the affected user where appropriate, and act on valid legal notices. We will provide information about available review or appeal routes when applicable. Copyright complaints are handled under Section 19; other legally required notice or appeal procedures remain available. Frevana does not undertake to preapprove every Input, Output, saved item, or publication.

13. Service changes and beta features

We may maintain, update, or replace features and technical requirements. Urgent changes may be necessary to address security, legal obligations, or a provider’s discontinuation.

Features labeled beta, preview, or experimental may be changed or withdrawn and may be less reliable than generally available features. Evaluate them before important use and keep appropriate backups. Unless expressly agreed, neither beta nor generally available features include a guaranteed uptime or support response time.

14. Suspension, termination, and consequences

You may cancel renewal under Section 5 or request account closure. Frevana may suspend or terminate access where reasonably necessary because of a material breach, unresolved nonpayment of an undisputed amount after the notice described in Section 5, fraud, a credible security risk, or a legal requirement. We will ordinarily give notice and a reasonable opportunity to cure a remediable breach unless immediate action is necessary or notice is prohibited. Copyright-related restrictions and repeat-infringer termination are also governed by Section 19.

We may end a service or an account for business reasons on reasonable advance notice.

When access ends, running workflows may stop, outstanding lawful charges remain payable, and hosted content may become unavailable. Where lawful and technically feasible, we will provide a reasonable opportunity to export content before permanent deletion. We cannot retrieve content kept only on your device or control copies held by independent providers. Any export opportunity remains subject to lawful content restrictions and is not a right to obtain a copy that we cannot lawfully provide.

Survival. Suspension, expiration, or termination of these Terms, your account, or your access to the Services does not extinguish rights, obligations, or liabilities accrued before that event. Provisions that by their nature are intended to continue will survive, including accrued payment obligations under Sections 5 and 6; ownership, Output rights, and applicable continuing content permissions and restrictions under Section 7; Frevana’s intellectual property and feedback rights under Section 11; this Section 14; and Sections 15–18, including disclaimers, limitations of liability, governing law, dispute resolution, and applicable general provisions. Sections 12 and 19 will continue to apply as necessary to address content complaints relating to your prior use of the Services.

Termination does not revoke Output rights already assigned under Section 7. Any continuing permission to process or retain Your Content remains subject to the purposes, duration, and restrictions stated in these Terms and applicable law. Survival does not grant you continued access to the Services, extend the validity of credits, or authorize new charges beyond those otherwise permitted under these Terms.

15. Disclaimers

TO THE EXTENT PERMITTED BY LAW, EXCEPT FOR EXPRESS COMMITMENTS IN THESE TERMS OR A SEPARATE AGREEMENT, THE SERVICES, OUTPUT, AND THIRD-PARTY CONTENT MADE AVAILABLE THROUGH THE SERVICES ARE PROVIDED “AS IS” AND “AS AVAILABLE.” FREVANA DISCLAIMS IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NONINFRINGEMENT.

We do not guarantee error-free operation, factual accuracy, particular sales or advertising outcomes, search rankings, AI recommendations, or uninterrupted third-party access. Output may be incomplete, inaccurate, or unsuitable. Independently verify important information. The Services do not substitute for professional legal, financial, medical, or other regulated advice. Mandatory warranties and consumer remedies are not excluded.

16. Limitation of liability

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, FINPEAK, INC., DOING BUSINESS AS FREVANA, AND ITS AFFILIATES, OFFICERS, DIRECTORS, EMPLOYEES, AGENTS, LICENSORS, AND SERVICE PROVIDERS (COLLECTIVELY, THE “FREVANA PARTIES”) WILL NOT BE LIABLE FOR (A) ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES; OR (B) ANY LOSS OF PROFITS, REVENUE, BUSINESS, BUSINESS OPPORTUNITIES, ANTICIPATED SAVINGS, GOODWILL, REPUTATION, OR DATA; CORRUPTION OF DATA; BUSINESS INTERRUPTION; OR COSTS OF OBTAINING SUBSTITUTE PRODUCTS OR SERVICES, WHETHER THE LOSSES DESCRIBED IN THIS CLAUSE (B) ARE CHARACTERIZED AS DIRECT, INDIRECT, OR OTHERWISE. THESE EXCLUSIONS APPLY TO CLAIMS ARISING OUT OF OR RELATING TO THESE TERMS, THE SERVICES, OR YOUR USE OF OR INABILITY TO USE THE SERVICES, INCLUDING GENERATED OUTPUT, AUTOMATED ACTIONS, AND THIRD-PARTY INTEGRATIONS.

Aggregate liability cap. TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, THE TOTAL AGGREGATE LIABILITY OF ALL FREVANA PARTIES, COLLECTIVELY, TO YOU FOR ALL CLAIMS ARISING OUT OF OR RELATING TO THESE TERMS, THE SERVICES, OR YOUR USE OF OR INABILITY TO USE THE SERVICES WILL NOT EXCEED THE GREATER OF (A) US$100 OR (B) THE FEES YOU ACTUALLY PAID TO FREVANA FOR THE SPECIFIC SERVICES GIVING RISE TO THOSE CLAIMS DURING THE TWELVE (12) MONTHS IMMEDIATELY PRECEDING THE FIRST EVENT GIVING RISE TO ANY SUCH CLAIM. THIS IS A SINGLE AGGREGATE LIMIT, NOT A PER-CLAIM OR PER-INCIDENT LIMIT. MULTIPLE CLAIMS, INCIDENTS, OR LEGAL THEORIES WILL NOT INCREASE THIS LIMIT, AND IT APPLIES COLLECTIVELY TO ALL FREVANA PARTIES, NOT SEPARATELY TO EACH.

Application of limitations. THE EXCLUSIONS AND LIMITATIONS IN THIS SECTION APPLY TO BOTH PAID AND FREE USE OF THE SERVICES, REGARDLESS OF THE LEGAL THEORY ASSERTED, INCLUDING CONTRACT, TORT (INCLUDING NEGLIGENCE), STRICT LIABILITY, WARRANTY, OR STATUTE; WHETHER OR NOT THE LOSS WAS FORESEEABLE; AND EVEN IF A FREVANA PARTY WAS ADVISED OF THE POSSIBILITY OF THE LOSS OR A LIMITED REMEDY FAILS OF ITS ESSENTIAL PURPOSE.

Applicable law and independent effect. NOTHING IN THIS SECTION EXCLUDES OR LIMITS LIABILITY OR REMEDIES TO THE EXTENT THAT SUCH EXCLUSION OR LIMITATION IS PROHIBITED BY APPLICABLE LAW. EACH EXCLUSION AND LIMITATION IN THIS SECTION IS SEPARATE AND INDEPENDENT; IF ONE IS HELD UNENFORCEABLE, THE OTHERS CONTINUE TO APPLY TO THE EXTENT PERMITTED BY LAW.

17. Governing law and disputes

These Terms are governed by the laws of California, United States, excluding rules that would select another jurisdiction’s law. Subject to mandatory consumer rights and applicable subject-matter jurisdiction, disputes concerning these Terms or the Services will be brought in the state courts located in San Mateo County, California, or the United States federal courts serving that county, and both parties consent to those courts. The jurisdictional consent required for a DMCA counter-notice is instead governed by Section 19. If you are a consumer, nothing in these Terms deprives you of nonwaivable protections of the law of your habitual residence or a right to bring a claim in a court made available to you by applicable law.

Before starting proceedings, either party may contact the other to attempt an informal resolution. This is not a condition to seeking urgent relief, filing in small-claims court where available, contacting regulators, or meeting a legal filing deadline.

18. Notices, changes to these Terms, and general provisions

Notices. We may provide service-related notices by email to the address associated with your account or through an appropriate notice in the Services. Keep your contact information current. We will use any delivery method, form, or consent process required by law. You may send ordinary notices to the contact in Section 20; copyright notices and counter-notices must follow Section 19. These notice methods do not replace formal service of legal process.

Changes to these Terms. We may update these Terms prospectively. For a material change, we will identify the change and its effective date and ordinarily provide at least 30 days’ advance notice by email or an appropriately prominent notice in the Services. A shorter notice period may be necessary for legal or urgent security reasons, in which case we will notify you as soon as reasonably practicable. Section 5 governs commercial changes and any additional required notices or consent. Changes will not retroactively alter rights or obligations already accrued or the terms applicable to a dispute that arose before the change.

Acceptance of changes. Continued use after the effective date constitutes acceptance only after the revised Terms have been reasonably presented to you and to the extent applicable law permits that method of acceptance. We will obtain affirmative agreement when required. If you disagree, stop using the affected Services and cancel renewal before the change takes effect; applicable rights concerning prepaid service remain governed by Sections 5 and 14. We will make the current version and its effective date available for you to save.

General provisions. These Terms constitute the agreement on their subject matter and replace prior terms on that subject, without extinguishing accrued rights. If a provision is unenforceable, the remaining provisions remain effective to the extent permitted by law. A failure or delay in enforcing a provision is not a waiver. These Terms do not create a partnership, employment relationship, or authority for either party to bind the other except for the specific actions you authorize through the Services. Neither party may transfer this agreement without the other’s consent, except that either may transfer it as part of a merger, reorganization, or sale of substantially all assets relating to the Services or the customer business using them, provided the successor assumes its obligations and the transfer does not reduce mandatory protections.

19. DMCA Notice and Takedown Procedure

Frevana respects copyright and responds to notices of alleged copyright infringement under the Digital Millennium Copyright Act (“DMCA”), including 17 U.S.C. § 512, where applicable. This procedure covers copyrighted material, references, and links within the Services that Frevana operates or controls. It is not the procedure for trademark, privacy, defamation, or other non-copyright complaints, which should be reported under Section 12.

19.1 Copyright agent and delivery

Send written copyright notices and counter-notices to the following contact. Email is accepted; no proprietary form is required. General support and billing requests should go to Section 20 instead.

Service provider: Finpeak, Inc., doing business as Frevana
Service-provider street address: 101 Jefferson dr, Menlo Park, CA 94025
Agent organization: Finpeak, Inc.
Agent mailing address: 101 Jefferson dr, Menlo Park, CA 94025
Agent email: [email protected]

19.2 Information required in a copyright notice

A notice should substantially contain each of the following. Provide enough detail to identify the particular work and the particular item or link on Frevana, rather than only identifying an entire website or account.

(a) Your handwritten or electronic signature as the copyright owner or a person authorized to represent the owner of the exclusive right involved.

(b) Identification of the work you claim is infringed. For a notice covering multiple works at one online site, you may provide a representative list.

(c) Identification of the allegedly infringing material or activity and the specific material, reference, or link you request we remove or disable, with location information sufficient for us to find it. Include the relevant Frevana URL or item identifier, where available, and distinguish it from the original source URL.

(d) Contact details sufficient for us to reach you, including your mailing address, telephone number, and email address, if available.

(e) A statement that you believe in good faith that the particular use you are reporting lacks authorization from the copyright owner or the owner’s agent and is not permitted by law.

(f) A statement confirming the accuracy of the notice, together with a declaration made under penalty of perjury that you are authorized to represent the owner of the exclusive copyright right that you claim is infringed.

Before sending a notice, consider whether the use is licensed or permitted by a legal exception, such as fair use. A disagreement with a statement, criticism, or review is not by itself a copyright infringement claim.

19.3 Removal and notice to the user

When we receive a substantially compliant notice concerning material within our control, we will act expeditiously to remove the identified material or disable access as applicable. We will take reasonable steps to notify the affected user promptly. If a notice provides the essential work identification, material location, and contact information but is otherwise incomplete, we will promptly seek clarification or take other reasonable steps to help obtain the required information, consistent with applicable law. We may also act when we otherwise become aware of infringement or are legally required to do so.

Where material is kept only on a user’s device, or is hosted or published by an independent provider, we may not possess or control the relevant copy. We will address the parts of the Services within our control and explain material limitations where reasonably possible. This procedure does not grant Frevana general remote access to a user’s device or excuse a legal duty that applies to our own activities. A complaint about an independent provider’s copy may also need to be sent to that provider.

19.4 Counter-notification

If material you supplied was removed or disabled because of a copyright notice and you believe this resulted from a mistake or misidentification, you may submit a written counter-notice to the agent identified above. A counter-notice should substantially contain:

(a) Your handwritten or electronic signature.

(b) Identification of the material removed or disabled and its location before the removal or disabling.

(c) A declaration, made under penalty of perjury, that you believe in good faith that a mistake or misidentification caused the removal or disabling of the material.

(d) Your name, mailing address, and telephone number; your consent to the jurisdiction of the United States federal district court for the judicial district containing your address, or, if your address is outside the United States, any judicial district where Frevana may be found; and your agreement to accept service of legal process from the original complainant or that person’s agent. Please also provide an email address for practical communication.

19.5 Forwarding and restoration

Upon receipt of a compliant counter-notice, we will promptly send a copy to the original complainant and inform that person that we intend to restore the material or access in 10 business days. Where the restoration procedure in 17 U.S.C. § 512(g) applies, we will restore it between 10 and 14 business days after we receive the counter-notice, unless our designated agent first receives notice from the original complainant that a lawsuit has been filed seeking an order to restrain the user’s allegedly infringing activity concerning that material. A threat to sue is not the same as notice of an action already filed. Separate, lawful restrictions unrelated to that copyright notice may still apply, and we will explain them where reasonably practicable.

19.6 Repeat infringement and misuse of the process

Frevana’s policy is to terminate, in appropriate circumstances, the accounts of users who repeatedly infringe copyright. We will reasonably implement that policy and may also restrict relevant features or suspend access while addressing infringement. We will consider relevant circumstances, including valid notices, counter-notices, and withdrawn or mistaken claims, rather than treating every unsupported allegation as conclusive. We accommodate and do not interfere with standard technical measures within the meaning of 17 U.S.C. § 512(i).

Do not knowingly make a material misrepresentation in a notice or counter-notice. Under 17 U.S.C. § 512(f), a person responsible for such a misrepresentation may face liability for resulting damages and associated costs and legal fees. Seek independent legal advice when uncertain about your rights.

19.7 Information handling and scope

We may share a copyright notice with the affected user, and a compliant counter-notice will be provided to the original complainant. This can include identifying and contact information. Provide only information reasonably necessary for the process, understanding that we cannot promise anonymity or confidentiality for information that must be forwarded or disclosed by law. Our handling of this information remains subject to applicable privacy law and our privacy notices.

20. Contact

Finpeak, Inc., doing business as Frevana
Business street address: 101 Jefferson Dr, Menlo Park, CA 94025
Questions, support, billing, account requests, and ordinary legal notices: [email protected]
Copyright notices and counter-notices: [email protected], with the information required by Section 19.