Frequently asked questions

ShoplyAI is the ultimate AI Search + AI Chat solution designed specifically for Shopify stores. It operates as a 'Product Expert' for your online store, offering advanced product search, AI-powered product recommendations, accurate shopping advice, and engaging multilingual customer support. ShoplyAI is fully customizable, can be trained with your own expert knowledge, and integrates seamlessly with Shopify to help boost sales and delight your customers.

ShoplyAI boosts sales by providing highly accurate product recommendations and transforming onsite search into an AI-driven discovery experience. Customers can easily find the right products, receive detailed shopping advice, and get instant, personalized support 24/7. ShoplyAI leverages your store's product data and expert knowledge to improve conversions and provide delightful, engaging interactions throughout the shopping journey.

Store owners report that ShoplyAI is easy to use, delivers accurate customer advice, and supports increased sales conversion. They particularly value the ability to tailor the AI’s responses, update the knowledge base effortlessly, and receive fast, supportive developer assistance. Testimonials from businesses like Hyper Creative, Sports Basement, and Sekelskifte highlight ShoplyAI's professionalism, reliability, and strong impact on ecommerce performance.

• Product Expert: Provides shopping advice and recommendations with unrivaled relevancy and accuracy.
• Fully Customizable: Lets you train the AI with your expert knowledge and design the assistant's personality and responses.
• Multilingual Support: Engages with customers in their native languages.
• Design Flexibility: Customize icon, color, background, welcome messages, and 40+ design items.
• Integrations: WhatsApp, Smile, Judge.me, and more.
• Search & Recommend: Delivers accurate product recommendations and transforms search experiences into smart, interactive journeys using AI summaries and filters.

ShoplyAI harnesses advanced AI technology to enable smart search with natural language comprehension, smart AI-leaned filters, and product summarization. It evaluates customer intent and preferences, identifies relevant products, and provides product recommendations tailored to each inquiry—helping users discover what they want faster and increasing your store’s conversion rate.

Yes, ShoplyAI supports multilingual engagement, connecting with customers in their preferred languages. This allows your business to reach and serve a global audience, creating a seamless and inclusive shopping environment for all users.

ShoplyAI integrates with WhatsApp for live chat, Smile for managing reward programs, Judge.me for customer reviews, and additional platforms to extend its ability to support your workflows, engage users, and leverage the best Shopify ecosystem solutions.

ShoplyAI is highly customizable: you can adjust the chatbot icon, color scheme, background, welcome messages, and over 40 other design settings. Personalize your AI assistant’s style and interactions to perfectly align with your brand, ensuring a consistent and attractive storefront experience.

Yes, you can train ShoplyAI by feeding it knowledge about your store—either by typing information directly or uploading files in PDF or TXT format. ShoplyAI can also autonomously learn from your site’s webpages and select external sources, improving its relevance and accuracy in answering customer queries.

Absolutely. You have full control to inject custom prompts, set specific behaviors, and define your assistant’s personality—guiding how it greets visitors, what it requests from customers, and how it communicates throughout its interactions.

Yes, ShoplyAI integrates with major platforms and apps including WhatsApp, Smile, and Judge.me to support live chat, loyalty rewards, customer reviews, and more. These integrations help enhance the AI assistant’s capabilities and keep it connected to your essential ecommerce tools.

Yes, ShoplyAI can autonomously crawl and learn from the webpages of your own store as well as relevant external sources you designate, allowing for a continually evolving and up-to-date knowledge base specific to your business and its context.

You can install ShoplyAI directly from the Shopify App Store or by following installation guides found on the ShoplyAI website. The installation process is straightforward and includes connecting your store and configuring your AI assistant to begin assisting customers immediately.

Yes, updating and maintaining ShoplyAI is effortless. You can add new information to its knowledge base, adjust design and personality settings, and leverage new features as they are released, all with minimal technical effort required.

ShoplyAI users benefit from attentive developer support, detailed online documentation, and helpful onboarding resources available through the app and the ShoplyAI website. The developer is noted for timely responses, hands-on assistance, and openness to user feedback and improvement suggestions.

ShoplyAI’s development team is highly responsive to user input, with a commitment to quickly addressing bugs, adding improvement suggestions, and refining the product according to the needs of store owners. This results in an evolving, professional, and trustworthy solution for Shopify stores.

ShoplyAI is perfect for Shopify stores seeking to deliver expert shopping advice, advanced product recommendations, and 24/7 customer support. Stores with extensive catalogs, custom product requirements, high demand for multilingual customer service, and those looking to offer an AI-driven, branded customer experience see the most benefit.

You can configure ShoplyAI to request customer names and emails as part of its support process before providing answers. This not only personalizes the interaction but also aids in follow-up, improving sales, and customer service opportunities for your store.