Frequently asked questions

Empathia AI is an AI-powered clinical assistant designed to automate and streamline medical charting and documentation processes for clinicians across 20+ specialties. It aims to reduce charting time by up to 75%, with many doctors reporting savings of 2–3 hours per day. Empathia covers the entire clinical documentation workflow, from chart prep and intake through visit recording, note drafting, customization, and secure transfer to EMRs. Its platform is engineered for specialty-tuned workflows and supports use in various clinical environments, including in-clinic, telehealth, hospitals, and even offline. Empathia is used by over 10,000 clinicians in North America and integrates with leading EMRs such as Accuro, OSCAR, Epic, Cerner, Athena, MedAccess, eClinicalWorks, and NextGen.

Empathia AI is targeted at clinicians across a broad spectrum of medical and allied health specialties, including but not limited to Family Medicine, Internal Medicine, OBGyn, Pediatrics, Allergy & Immunology, Cardiology, Emergency Medicine, Psychiatry, Oncology, Geriatrics, Neurology, Dentistry, Surgery, and Plastic Surgery. It’s also used by nurse practitioners, physician assistants, and dental professionals. Key use cases include automating and optimizing clinical documentation, streamlining patient intake and visit notes, facilitating workflows for both in-person and telehealth care, and reducing time spent after hours on administrative tasks. Empathia’s specialized templates and features enable comprehensive, accurate documentation for complex and high-volume clinical settings, benefiting clinicians in both urban and remote medical environments.

Empathia AI comes with several features tailored to improve clinician efficiency and patient care. Key benefits include:

- Automation of charting and documentation, significantly reducing administrative burdens.

- Support for over 20 medical specialties, each with specialty-specific language, templates, and workflows.

- Multi-lingual and multi-speaker capabilities, providing accurate transcription in 30+ languages.

- Integration with major EMRs and the ability to securely transfer records.

- Flexible input methods: recording, dictation, uploads, or screen capture.

- Customization options such as templates that learn user style and specialty demands.

- Fast onboarding (setup within minutes) and ease of use across devices, including mobile.

- Compliance with HIPAA, PHIPA, and GDPR.

- Dedicated clinician support team for real-time help and personalized onboarding.

Collectively, these features enhance patient care by letting clinicians focus fully on their patients, improve note accuracy and completeness, help optimize clinic operations and revenues, and reduce clinician burnout.

Empathia AI is designed for seamless integration with a wide range of EMRs. The platform works with Accuro, OSCAR, Epic, Cerner, Athena, MedAccess, eClinicalWorks, NextGen, and many others. This integration allows clinicians to quickly review patient details and securely transfer records with minimal manual effort, further reducing documentation time. Empathia’s setup guides facilitate straightforward onboarding for various EMR systems, and its flexible workflows ensure it can adapt to both large hospital networks and smaller clinical practices. This robust compatibility ensures that clinicians can continue using their preferred EMR platforms while leveraging Empathia’s AI-powered documentation features.

Empathia AI is built with a strong focus on data privacy and security. The platform is compliant with important healthcare regulations and standards, including HIPAA (USA), PHIPA (Canada), GDPR (Europe), and PIPEDA. It provides secure transfer and storage of patient data and documentation, ensuring confidentiality in all handling of health information. Empathia’s Trust Center offers further assurances and resources regarding data security policies and compliance. Its architecture and workflows are designed to support safe use in clinics, hospitals, telehealth, and remote care, with clear commitments to maintaining the safety and privacy of all user and patient data.

Empathia AI stands out from other AI medical scribe solutions through several advanced technical capabilities:

- Specialty-driven AI models tailored to 20+ clinical areas, which provide accurate, context-specific documentation.

- A live feedback loop and clinician-driven product roadmap ensure continuous improvements and adaptation to real-world workflows.

- Multi-speaker and multi-lingual transcription in 30+ languages enhances inclusivity and usability in diverse patient populations.

- One-click recording and flexible input types (voice, text, file, screen) make documentation fast and versatile.

- Offline functionality supports clinicians in settings with limited connectivity.

- Smart chart preparation and intake integration streamline documentation before and after patient visits.

- Compliance with leading security and privacy standards (HIPAA, PHIPA, GDPR).

- Real human support teams in North America for localized, responsive onboarding and troubleshooting support.

These technical capabilities contribute to Empathia’s popularity and effectiveness in reducing administrative overhead and improving documentation quality.

Empathia AI provides robust onboarding and support for clinicians and healthcare organizations. New users can access setup guides and tutorials, and the platform is designed for fast onboarding—often set up in minutes with no IT department required. A real-time, dedicated clinician success team is available for personalized onboarding tailored to each specialty and clinic size. Additional resources include tutorials, FAQs, a help center, and community support channels. Ongoing support is highly rated by users and includes both email ([email protected]) and direct phone support for North America. Moreover, Empathia’s onboarding includes specialty-specific resources and continuous learning via a live feedback loop, ensuring clinicians can quickly adapt the system to their unique workflows and remain supported as new features are released.

Empathia AI operates on a subscription-based model. It offers a free trial that includes 100 free encounters, without requiring a credit card and with the option to cancel anytime. This allows clinicians and practices to evaluate the platform’s fit for their workflows before committing to a paid plan. While specific pricing tiers or details are not provided in the referenced content, users are encouraged to visit the Empathia website or contact their support team for tailored quotes, especially clinics with large or specialized requirements. Empathia is a pre-qualified vendor for certain funded programs, such as the AI Scribe Program by Canada Health Infoway, and is involved in pilot and partnership programs with various health authorities and professional organizations, potentially allowing broader access or funding options for eligible users.