Built with You, for You: Empathia’s AI Trailblazers in Healthcare

Just started using Empathia this week and I am blown away by how well it works and how much time it saved me.

The most important thing is Time Savings second most important thing is financial Savings in that is less than a cost of transcription thirdly it gives notes and real time so that the delay in getting transcription sent back has been eliminated. Also in lessons liability by having information available in real time so that immediate feedback can be obtained if the patient calls later that day all within the 24-hour period of time when most practices are still sending the information to the transcribers. Their supportive staff has been very supportive and tailor making the program specifically to my specific wants. I highly recommend this AI program

Empathia has been an excellent tool to help me with counseling. I am able to focus on my client without having to make notes. Empathia catches a lot of important points that I might miss and it is accurate with psychological vocabulary

Empathia.ai has had a game-changing effect in our practice. The system learns from you, is highly interactive and responsive and the level of detail that can be created to enhance psychotherapy notes is incredible. Whether sampling templates from other sources or drafting something original, the process is smooth and reliable. Accessing support (ex. for a technical issue or account/billing) has been always been a quick, positive and resourceful experience. Having the freedom to not take notes during sessions allows for more presence and often a more engaged counselling experience. Charting used to take appx. 15-20 minutes per session and would almost always result in having to stay late and put in extra time just to be caught up. Now it takes appx. 2-5 minutes, and when this time savings is extrapolated over the course of a day, that extra 60 minutes is essentially a full session that can now be offered to another patient. Simply put - Empathia.ai has increased our capacity to meet the needs of our patients while providing a much more robust work/life balance.

Empathia makes every work day an hour shorter. It allows me to focus on my patient rather than my computer. Empathia creates notes that more completely record patient interactions with minimal effort. Empathia means more of my day doing what I enjoy and less of my day doing documentation.

First day of using Empathia in the office …… LOVE LOVE LOVE it! Really easy to use and patients think it’s cool! Amazing interpretation of the conversations with patients and surprisingly accurate. . Yes it’s saving me time but what strikes me the most is how it allows me to give my full attention to the patient and the conversation without worrying about getting it all down in the notes. I was reluctant at first…. One day and I am sold on it…. And support by chat was awesome too! It has made working easier and even more enjoyable today!!

I have completed the Infoway form requesting to switch to Empathia. Hopefully it gets approved, as Empathia is working exceptionally well for what I need in my everyday practice versus the other program that I tried for a week. A colleague of mine recommended Empathia and I must say I love it! Thanks for the help!

I would like switiching to empathia for the Infoway program. I tired the other vendor first and empathia works much better for me. Thanks!

Empathia.ai has been a game-changer in my clinical workflow. Its ability to incorporate pre-appointment text-based input sets it apart—giving it context that leads to richer, more accurate transcriptions and better-structured notes. I’ve found it especially helpful in psychiatry, where nuance matters and every detail counts. The broader feature set makes it feel less like a generic scribe and more like a tailored assistant. Highly recommended.

Empathai app is wonderful and easy to use. It make my job easier. The company has an excellent customer service. I will surely refer Empathai to my colleagues.

As a family physician providing comprehensive care across clinic, home palliative care, long-term care, retirement homes, and telephone encounters, Empathia has quickly become an indispensable part of my daily workflow. I’ve trialed several AI scribe platforms, and Empathia is the clear winner. Its ease of use and intuitive interface allowed me to start using it immediately—without training—on one of my busiest days filled with complex patient interactions. It performed exceptionally well. What truly stands out is the responsiveness of the Empathia team. They’ve welcomed feedback and implemented changes that have significantly improved efficiency, making the platform feel customized for real-world practice. The impact on my quality of life has been profound. I used to spend most evenings—and often weekends—catching up on documentation. Since using Empathia, that’s changed. My notes are now completed more efficiently, are more comprehensive, and better reflect the nuances of my conversations with patients. I’m no longer buried in charts at the end of the day, and for the first time in years, I have my weekends back. My favorite feature, which I call the magic wand, provides flexible, intelligent refinement of notes that makes documentation faster and more tailored to my style. Empathia hasn’t just enhanced my workflow—it’s given me back time with my family and improved my overall well-being. Do you want to claim your life back? Use Empathia.

Empathia has changed my practice. It has made my clinic days much more enjoyable not having to worry about the documentation after. I must say the support team is also very responsive to my questions and concerns. They amend changes tailored to my needs very quickly.

I was on call over the long weekend and had a 90person full day hand clinic Tuesday. I used Empathia and it was the best ever!!! All my notes are done. Normally this would take me weeks to catch up on. Thank you thank you thank you!!!!

I am a family doctor working in a busy office as well as at the hospital and four long term care facilities. I also teach medical students. I was spending at least an extra 2 hours per night on charting and billing after a long day at work leaving me little time for downtime. I use Empathia when I see patients in my office in person 3 days per week as well as telemedicine 2 days per week. I can now finish 90% of my charting and billing during office hours which gives me more time with my family and for recreational activities. I work in a suburb which has 70% Mandarin and Chinese speakers. Empathia is one of the only AI systems that can understand many languages besides English.

As a family physician in Ontario, I have used Empathia almost since its inception. My current workflow would not be possible without it. The developers are responsive to feedback and have added many helpful features. The program is quite flexible and highly customizable, dramatically shortening the time spent on soap notes. My note is ready before I get home. I look forward to seeing more from the developers.

As a family physician working in a busy northern clinic across Ontario and Manitoba, Empathia has been a game changer in my clinical practice. This artificial intelligence tool has significantly reduced the time I spend on note-taking, allowing me to focus more on direct patient care. Whether I’m writing referrals, patient notes, or medical summaries, Empathia has improved both the accuracy and efficiency of my documentation. It has truly transformed my day-to-day workflow and allowed me to deliver better care in less time.

As a primary care clinician providing longitudinal care, it’s essential to be available for patients who need same-day appointments. Like many in family practice, I used to spend the day helping patients and then catch up on charting late into the evening. Before Empathia, that meant relying on memory, scattered dictation, or minimal notes — and often struggling to recall the full context of a visit. Since using Empathia’s ambient scribe, my workflow has transformed. I no longer need to piece together fragmented details — the AI captures rich, structured documentation in real time, and I simply review and make quick edits. It’s highly accurate, and the process feels seamless. One of the biggest improvements is the quality of my notes. My colleagues can now easily follow my clinical reasoning and understand my treatment approach. I’ve also noticed patients are more engaged because I clearly outline 1- to 5-step plans in plain language — improving both understanding and follow-through. Empathia hasn’t just saved me time — it’s elevated the quality of my care and patient education and improved the clarity, accuracy, of my documentation. I’m a full-service family physician and the Medical Director at Fraser Street Medical, an interdisciplinary primary care clinic in Vancouver. We provide longitudinal, team-based care and work as a team and a family away from home — physicians, nurse practitioners, pharmacists, and allied health professionals all working together to support complex, continuous care across all life stages. As a medical director, beyond patient care duties I have to help my colleagues with providing excellence in primary care at our clinic and maintaining all the standards that are set up to us by our regulatory authorities. It’s a huge responsibility that requires me to be effective and efficient. Also, I teach medical trainees and residents as a Clinical Professor with the Department of Family Medicine at UBC. With a large patient panel and multiple responsibilities, staying engaged with my colleagues and patients while providing effective care is critical — and Empathia has become an essential tool in helping me maintain the quality of care, reduce after-hours work, and support my aspirations to be an ideal clinician-educator and leader in primary care innovation. Calling all primary care clinicians! The more people that use AI medical scribes, the better it will be for patient care and primary care! The more primary care clinicians that use Empathia and contribute to our very own AI medical scribe community, the better it will be for our future!

I have been using Empathia for a year and a half and Empathia AI, literally has changed my life! I am a Family physicians, I work in a setting that offers shared care for vulnerable population, as well in community practice.With the help of empathia I have better work-life balance. My notes as exemplary and timely. The added features of dictations, telehealth are a great help to send timely consult requests. Customer service is excellent, with live support and always ready to answer questions. I can not imagine work life without empathia and I highly recommend this app, to enrich work life experience! Thank you to empthia team!

Empathia.ai has simplified my workflow and made it so I can actually focus on my patients and not the charting. Theres no more questioning of the exact details of how the patient described their chief complaint and my patients have loved it so far!

I use Empathia to be able to get my notes done much quicker and get the letters out in a timely fashion. Empathia allows me to focus on the patient and the history without worrying about typing and capturing the essential details. It has been a game changer in my practice. Thank you Empathia team.

Great product and saves a large amount of administration time w/ charting!

I love Empathia. Total game changer in my practice. Will definitely be resubscribing this year!

Empathia AI has significantly improved my daily workflow by allowing me to focus on patient interactions rather than documenting every detail manually. It has greatly reduced my charting time while providing outputs that are thorough yet concise. The platform is user-friendly, with customizable templates and many helpful features. Support is always readily available when needed. Overall, Empathia AI has helped me achieve a better balance between work and personal life.

Empathia,ai is fast, allows multiple scribing, and generates concise notes.

I have really enjoyed using Empathia for the past year and I’ve just renewed my subscription for the following year. My favourite feature is the telehealth service where I can call my patients directly using the app and have a note generated at the same time. This has really reduced my paperwork burden and I’m very grateful. I also really like having ICD-9 codes generated for me so that billing can also be more efficient. The team that work at Empathia is very responsive to suggestions and helps taylor the software to our needs. Thank you for making my life easier!

Empathia works great in Cantonese and Mandarin. It uses proper and accurate English terms in my notes whether I use layman's language or medical terminologies in speaking to my patients in Chinese. I also like to read out lab results with my patients so they are recorded in my SOAP notes as well.

Empathia has changed my life! I was a Freed user before and I have tried other Al scribes but Empathia is way better. The notes are super customizable and the customer service is fantastic. When I have problems and email the team they quickly call/email me within a few hours and they have taught me how to train my ai. They will walk you through each step along the way. I'm trying out their auto-fill forms and can use the app for patient calls to make notes too. It's crazy how well it can capture an encounter. Can't tell you how much time this is saving me.

It's like having a human who's not human, and it probably does a better job. I feel like I can spend more time with the patients… not seeing them just as a condition, but more as a human. If you care about your time, use it.

Love it!

I’ve enjoyed using Empathia in my practice. It helps me cut back on documentation time but also has helped me learn to streamline my visits. I am still in the process of deploying beta additions but it’s been a valuable asset to improving my work life balance

Great Customer Service

I love using AI to write my notes because I can focus my energy on the patients and the medicine instead of data entry. Thank you for making this program.

Great AI

I am really pleased with my AI software and the responsiveness of your company!

Prompt communication and great feedback system. Jake Song has been super helpful.

Time saver

I love it!

Overall great experience, especially using the smart edit function and telemed function.

Empathia has been saving me so much time everyday! I used to be so burnt out but now I actually look forward to my work day. I love that I am getting more face time with my patients. The team is also so responsive to any questions I have. I tried many Al scribes but ended up committing to Empathia because of all of the functions they are adding and the notes are the easiest to read.